Unable to change Mobile number

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Nilesh Prakash Sonawane asked 3 years ago

 
As I am not using my old mobile number hence I want to update my new mobile number in IRCTC but not able to do it.
Whenever I try to put new number and send otp ,I am not receiving any  otp on new number, to change my mobile number and at last it says today’s otp limit exceed.
I tried many times through desktop and mobile but same problem.

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Best Answer
admin Staff answered 2 years ago

If you are not able to update your new mobile number in IRCTC and not receiving the OTP on your new number, there could be a few reasons for this. Here are some possible solutions:

  1. Check your network connectivity: Make sure that you have a stable internet connection and your phone is receiving signals properly.
  2. Wait for some time: Sometimes, there could be a delay in receiving the OTP. Wait for a few minutes and try again.
  3. Contact your service provider: If you are still not receiving the OTP, contact your service provider and check if there is any issue with your mobile number.
  4. Use a different phone number: If you are not able to receive the OTP on your new number, you can try using a different phone number to update your mobile number in IRCTC.
  5. Wait for 24 hours: If you have tried multiple times and still not able to receive the OTP, you may have exceeded the daily limit for OTP requests. Wait for 24 hours and try again.

If none of the above solutions work, you can contact IRCTC customer care for assistance. They can help you troubleshoot the issue and guide you on how to proceed with updating your mobile number.